FAQs

You’ve made a great investment in your child’s education. We’ve got you covered with some helpful tools. MySylvan is your family’s personalized website that keeps you informed and plugged into what’s going on at Sylvan. You access mysylvan at https://my.sylvanlearning.com. If you did not get a welcome email or lost it, just click on the Forgot username or password links on the mysylvan login page and follow the prompts.

Q: How often should I use myslvan?

A: We encourage parents to review their child’s progress a couple times per week, after their sessions. Make a note of what they are working on and ask how they are feeling about that particular skill.

Q: How do I know what my child is working on?

A: The skills your child is currently working on are represented by the blue “In Progress” on the Progress Report and detailed below that in the Skills Details section.

Q: What do the “levels mean on the SylvanSync Progress Report?

A: The levels on Progress Report indicate the instructional level of the skills listed. The level indicates the approximate reading level of the materials and/or the approximate grade level at which that skill is generally taught.

Q: Why is my child working on an instructional level that is different from his/her grade level?

A: Sylvan Learning uses an adaptive assessment to very accurately identify an appropriate placement on our learning progression. Your child’s performance and progress are evaluated with each session and placement will be adjusted accordingly. For example, after your child gains some confidence with basic math fact fluency, he/she may be able to move to more challenging math skills at higher instructional levels.

Q: What does mastered mean?

A: A skill is considered mastered when your child is able to score 80% or better on multiple independent activities over multiple calendar days. This method is used to ensure that your child is retaining what he or she is learning at Sylvan.

Q: How can I evaluate my child’s progress?

A: Each time you sign in to mysylvan, you will see more skills Mastered. Once your child nears completion on one instructional level, skills will become assigned for the next instructional level.

Q: Why are some parts of the Progress Report marked as “Not Assigned”?

A: Not all skills are applicable at every grade level; for example, multiplication is generally not taught at instructional levels 1 and 2. Additionally, your child’s performance on activities and ongoing assessments many indicate readiness for the next level of skills even though not all skills at the current level were instructed.